Terms & Conditions
Effective Date: Jan 1, 2025
This document governs your use of the website https://myoriflame.co.ke/ (“Website”), operations, services, and purchases. By accessing, browsing, or ordering from this Website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not accept these Terms, you should not use this Website or purchase products from it.
1. Definitions
“We/Us/Our” refers to the operators/owners of myoriflame.co.ke.
“You/Customer/User” refers to any person accessing, browsing, or purchasing on this Website.
“Products” means goods listed for sale on this Website.
“Order” means your request to purchase Products through this Website.
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use this Website or place an Order. By using this Website, you represent and warrant that you meet these requirements.
3. Account Registration
If you create an account on this Website:
You agree to provide accurate, complete, and current information.
You are responsible for your account credentials and all activities under your account.
You must notify us immediately of any unauthorized use.
4. Use of the Website
You agree not to use this Website for any unlawful purpose or in any way that could harm the Website, its operation, or other users. Prohibited conduct includes, but is not limited to:
Posting harmful, offensive, or illegal content.
Attempting to interfere with the Website’s security or functionality.
Transmitting viruses, malware, or other harmful code.
5. Orders and Acceptance
All Orders are subject to acceptance and availability.
Once you place an Order, we may send an Order confirmation email — but this does not constitute acceptance. Acceptance occurs when we dispatch the Product.
6. Product Information & Pricing
We strive for accuracy of product information and pricing, but we do not guarantee that product descriptions, pricing, or other content are error-free.
Prices and availability are subject to change without notice.
- If in doubt, consult the specialist.
7. Payment Terms
You agree to pay all charges for Orders placed through the Website, including applicable taxes, using the payment options provided at checkout. All payments must be clear and complete before we dispatch Products.
8. Delivery & Risk of Loss
Risk of loss and title for Products passes to you upon delivery.
Delivery times may vary based on your location and other factors.
9. Returns, Refunds & Cancellations
Returns and refunds are handled in accordance with our Return & Refund Policy.
Unless stated otherwise, Products must be unused, in original packaging, and returned within the period specified by the policy for a refund or exchange.
Certain products may not be eligible for return due to hygiene or custom nature.
10. Intellectual Property
All content on this Website (text, images, logos, trademarks) is owned by us or licensed to us and protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or exploit content without our prior written permission.
11. Disclaimers of Warranty
To the fullest extent permitted by law:
The Website and Products are provided “as is” and “as available” without warranties of any kind.
We do not guarantee that the Website will be uninterrupted, error-free, or secure.
12. Limitation of Liability
We are not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or Products.
Our total liability arising from any claim related to the Website or Products shall not exceed the purchase price paid for the specific Product giving rise to the claim.
13. Indemnification
You agree to indemnify and hold us and our officers, directors, employees, and agents harmless from any claims, damages, liabilities, and expenses arising from your use of the Website, violation of these Terms, or infringement of any rights.
14. Governing Law & Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of Kenya, and any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.
15. Changes to Terms
We reserve the right to amend or replace these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Continued use after changes signifies your acceptance.
16. Contact Information
If you have questions about these Terms, please contact us at:
Email: support@myoriflame.co.ke
Phone: +254 754 533 690
Address: Ronald Ngala Street